Due to the type and nature of our products ALL SALES ARE FINAL. NO REFUNDS/EXCHANGES CAN BE ISSUED.
However, if you received the wrong item, please email us at email@example.com, so we can assess the issue and find the best solution for you! In your email to us, please include your name, order number, and proof/pictures of what items were incorrect.
IMPORTANT: to be eligible for an exchange, the items/products MUST NOT have/show any sign of being used . If your case follows protocol, you will receive a return shipping label via email in order to send the items back to us. We will then mail your correct order to you once we receive the returned items!
You can contact us for any questions at firstname.lastname@example.org.
All orders are packaged with care and inspected before going out ! We are not responsible for damaged shipments! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help you contact the shipping company.
Lécia™ is not responsible for lost/stolen mail. Please use your tracking number and keep up with your package!